The available balance is the amount of funds you can withdraw or send immediately. This balance may differ from your total account balance for several reasons:

  • Pending orders – The amount tied up in an order that has not executed cannot be used unless the order is canceled.
  • Deposit holds – Some deposits are subject to a hold period before they can be withdrawn.
  • Card pre-authorization holds – Some merchants place a temporary hold on funds for purchases with an unknown total, such as gas stations, hotels, or restaurants. For example, purchasing gas with your CoinZoom Visa Crypto Debit Card may result in a $95 hold to ensure sufficient funds are available. This hold is typically released within 24 hours.

If the spend currency on your CoinZoom Visa Crypto Debit Card is showing less than expected, it may be due to one of the reasons above. You can change your spend currency or add funds to it if needed.

Checking Your Balance

You can view your wallet and coin balances by:

  • Selecting the Portfolio tab on the website
  • Selecting the Wallet tab on the mobile app

Additional Information

  • Deposits made directly from a bank account (excluding wire transfers or debit card deposits) can be used immediately to buy digital assets in your Fiat wallet.
  • Some deposited funds are under an initial hold before they can be withdrawn or before digital assets purchased with them can be transferred out. See Deposit Fees and Hold Times for details.