FAQs
Answers to frequently asked questions about transferring cryptocurrency to external wallets.
Your CoinZoom debit card can be added to Google Pay. Prerequisites You have a fully verified CoinZoom account. You’re using the CoinZoom mobile app ...
Tue, 11 Nov, 2025 at 2:14 PM
If you are having difficulty sending cryptocurrency from your account, follow these steps before contacting CoinZoom Support: Verify that the target or d...
Tue, 16 Sep, 2025 at 9:26 AM
What is a destination memo? A destination tag or memo identifies the specific user account for to receive cryptocurrency when sending to a user on an exc...
Tue, 4 Nov, 2025 at 2:24 PM
What is a transaction hash/hash ID? A transaction hash or transaction ID is a unique string of characters that is given to every transaction verified and ...
Tue, 15 Jul, 2025 at 11:21 AM
This FAQ explains what happens when cryptocurrency is mistakenly sent to a wallet on a different blockchain and whether recovery is possible. What is a cro...
Tue, 4 Nov, 2025 at 2:39 PM
If your CoinZoom Crypto Debit Card is lost, stolen, or compromised, you are protected under the Visa Zero Liability Policy and are not liable for unauthoriz...
Wed, 1 Oct, 2025 at 1:59 PM
If you attempt to make a purchase with your CoinZoom Visa Crypto Debit card and there aren’t enough funds in your spend wallet, the transaction will be reje...
Tue, 9 Sep, 2025 at 11:50 AM