Your account may be locked for several reasons, most often due to too many unsuccessful login attempts.
You have three attempts to log in before your account is locked for 15 minutes. If you continue to enter incorrect login credentials, the lockout time will double after each set of three failed attempts (15, 30, 60, 120, 240 minutes, and so on).
Can CoinZoom Remove the Lock Time?
You must wait until the lockout period ends. If you need immediate access, contact CoinZoom Support to schedule a video call to verify your identity.
Can I Reset My Password?
If you have been locked out because of incorrect credentials or a forgotten password, follow the instructions in the “Forgot My Password” article.
Make sure you are using the correct email address without extra spaces or typos.
If a password reset does not work, this request requires assistance from our support team and will be handled by creating a support ticket. Include as much information as possible, including a screenshot of the error message.