Troubleshooting
Solve common problems with the CoinZoom website, apps or products.
General Failure Logging in using Google Authenticator can fail when the Google Authenticator app is not synced correctly. Please make sure the clocks ...
Fri, 4 Nov, 2022 at 4:50 PM
Please make sure the clocks on your devices are synced. Otherwise, the code generated for your two-factor authentication (2FA) might not work properly. ...
Fri, 2 May, 2025 at 3:34 PM
Withdrawals from and transfers out of your account can be locked for 21 days or more with card deposits. In rare cases, it could be up to 90 days for inter...
Fri, 24 Feb, 2023 at 3:49 PM
There are several reasons a deposit using a debit or credit card may not go through. Review the items below to help identify and resolve the issue. Cre...
Tue, 2 Sep, 2025 at 10:27 AM
Your account may be locked for several reasons, most often due to too many unsuccessful login attempts. You have three attempts to log in before your ac...
Tue, 2 Sep, 2025 at 3:05 PM
If you get an error message saying "Your account is not enabled for transfers" when making a transfer or withdrawing funds, it means there was a ...
Tue, 14 Jun, 2022 at 11:46 AM
This article is for the registration email verification OTP only. Most OTP related issues are for sign on Two Factor authentication. For those issues see...
Fri, 20 Jun, 2025 at 9:19 AM
Occasionally you may get an error while logging in stating "Your transaction cannot be processed at the current time." Below-mentioned is the sc...
Wed, 15 Feb, 2023 at 1:17 PM
CoinZoom uses a smart contract when sending ETH or ERC20 . Whenever a smart contract needs to send ETH or execute some other code on its own, they call...
Thu, 15 Apr, 2021 at 8:09 AM
Error message when using a one-time password (OTP) when logging into the CoinZoom app saying "Number must not be null." To resolve this issue...
Fri, 1 Jul, 2022 at 12:22 PM