FAQs

Frequently asked questions about getting started with CoinZoom.

Can I use direct deposit if my bank isn’t listed with Plaid?
Yes. If your bank isn't integrated with Plaid then ACH won't be an option. However, if you connect your bank using direct deposit then your bank can...
Tue, 31 May, 2022 at 4:42 PM
Deposit or Transfer Funds and Crypto FAQs
How do I Make a Deposit? There are many ways to fund your account. Deposits can be made with: Cryptocurrency from an external wallet USD from a debit ...
Thu, 20 Mar, 2025 at 3:29 PM
Tether USDT TRC20 and ERC20 - Deposit or Withdraw
Depositing & Withdrawing Guide  TRC20, also known as USDT-TRON, is Tether's USDT that is issued on the TRON network. It is a technical standard to...
Wed, 30 Oct, 2024 at 12:36 PM
What is a Proof of Payment?
A Proof of Payment is a receipt (or payslip) from your bank which clearly displays the following required information: Your details – Your name and acc...
Wed, 15 May, 2019 at 12:28 PM
Supported Browsers & Platforms
Here at CoinZoom, we strive to provide our users with the best trading experience possible. To accomplish this, we continuously evaluate the latest technolo...
Wed, 15 May, 2019 at 2:29 PM
How do I access my account?
You can access your account on the web or in the app. You'll need your username and password each time. You may need a 2-factor authentication code or a...
Thu, 8 May, 2025 at 1:08 PM
Deposit, Withdrawal, Spending and Transferring Daily Limits
You may qualify for different limits for your CoinZoom account, depending upon your Prime level. If you see a message in the app saying "Daily limit ex...
Thu, 21 Aug, 2025 at 11:06 AM
What is CoinZoom?
CoinZoom is a U.S.-based, regulated cryptocurrency exchange. It’s registered as a money services business through FinCEN and is subject to U.S. financial r...
Thu, 8 Jun, 2023 at 12:13 PM
CoinZoom Cash FAQ
What is CoinZoom Cash? CoinZoom Cash lets you conveniently deposit money in your account without the high fees of crypto ATMs. It is available at select c...
Wed, 7 Jun, 2023 at 4:04 PM
Funding FAQ
What's the best way to deposit large amounts? Wires Wire deposits allow you to deposit large amounts of USD at a time. Wires typically take 5-7 busin...
Thu, 31 Oct, 2024 at 3:06 PM