FAQs

Frequently asked questions about getting started with CoinZoom.

Direct Deposit with a Bank not Listed by Plaid
If your bank is not integrated with Plaid, ACH deposits will not be available. However, you can still fund your CoinZoom account using direct deposit. W...
Tue, 2 Sep, 2025 at 10:19 AM
Deposit or Transfer Funds and Crypto FAQs
How do I Make a Deposit? There are many ways to fund your account. Deposits can be made with: Cryptocurrency from an external wallet USD from a debit ...
Thu, 20 Mar, 2025 at 3:29 PM
Tether USDT TRC20 and ERC20 - Deposit or Withdraw
Depositing & Withdrawing Guide  TRC20, also known as USDT-TRON, is Tether's USDT that is issued on the TRON network. It is a technical standard to...
Wed, 30 Oct, 2024 at 12:36 PM
What is a Proof of Payment?
A Proof of Payment is a receipt (or payslip) from your bank which clearly displays the following required information: Your details – Your name and acc...
Wed, 15 May, 2019 at 12:28 PM
Supported Browsers & Platforms
To ensure the best performance and security when using CoinZoom, the platform should be accessed through supported, up-to-date browsers and operating system...
Tue, 2 Sep, 2025 at 9:35 AM
How do I access my account?
You can access your account on the web or in the app. You'll need your username and password each time. You may need a 2-factor authentication code or a...
Thu, 8 May, 2025 at 1:08 PM
Deposit, Withdrawal, Spending and Transferring Daily Limits
You may qualify for different limits for your CoinZoom account, depending upon your Prime level. If you see a message in the app saying "Daily limit ex...
Tue, 2 Sep, 2025 at 1:54 PM
What is CoinZoom?
CoinZoom is a U.S.-based, regulated cryptocurrency exchange registered as a Money Services Business with FinCEN. Headquartered in Salt Lake City, Utah, Coi...
Tue, 2 Sep, 2025 at 10:47 AM
CoinZoom Cash FAQ
What is CoinZoom Cash? CoinZoom Cash allows you to deposit cash into your account at participating locations, without the high fees of crypto ATMs. It is ...
Tue, 2 Sep, 2025 at 10:46 AM
Funding FAQ
What's the best way to deposit large amounts? Wires Wire deposits allow you to deposit large amounts of USD at a time. Wires typically take 5-7 busin...
Wed, 3 Sep, 2025 at 12:05 PM