General

Resolve common security and privacy issues.

What is the Correct CoinZoom Web Address?
Getting the correct web address for CoinZoom is essential for the protection and security of your personal information and money. Please use this guide to v...
Mon, 9 Jan, 2023 at 1:31 PM
Move my Two-Factor Authentication (2FA) Codes to a New Device
Follow these steps if you have access to your old device and want to move your Google Authenticator to a new one: Log in to CoinZoom by using your userna...
Fri, 1 Jul, 2022 at 11:30 AM
Forgot my password
In the event you forget your password, please use the following steps to successfully reset your password: 1. From the Login screen click "Forgot y...
Wed, 2 Apr, 2025 at 11:08 AM
Why did I receive an unexpected confirmation email?
If you were not expecting to receive a device confirmation email, this means that someone else was able to obtain your password and two-factor authenticatio...
Fri, 1 Jul, 2022 at 12:16 PM
GDPR: Data request
GDPR (General Data Protection Regulation) is a European Union (EU) data privacy framework that. This enables CoinZoom customers who reside in the EU (“EU re...
Tue, 11 Jun, 2019 at 1:14 PM
Blocked and Inactive Accounts
An account can become inaccessible for several reasons. It may be permanently closed or temporarily deactivated. This article explains the possible causes a...
Tue, 2 Sep, 2025 at 2:48 PM