FAQs
Get answers to frequently asked questions about security & privacy.
Sometimes your two-factor authentication (2FA) One time password generator needs to be reset. This would be necessary if you change phones, lose your phone...
Thu, 8 May, 2025 at 10:05 AM
What is Two-Factor Authentication? Two-factor authentication (2FA) provides an extra layer of security by giving you a one-time password (OTP) each time y...
Fri, 31 Oct, 2025 at 11:03 AM
CoinZoom requires a unique email address for your account. In order to help keep your account secure, you cannot change the email address. But if you lose a...
Mon, 11 Nov, 2024 at 4:12 PM
CoinZoom collects certain types of information to comply with regulatory requirements, enhance platform security, and provide effective customer service. Th...
Thu, 4 Sep, 2025 at 11:25 AM
Access to personal information stored by CoinZoom requires logging into a CoinZoom account through the web browser or mobile app. This login process helps p...
Thu, 4 Sep, 2025 at 11:28 AM
Security is a top priority at CoinZoom. The platform employs advanced technology, including big data analysis, artificial intelligence, and partnerships wit...
Mon, 8 Sep, 2025 at 3:05 PM
CoinZoom takes extensive measures to protect your account and digital assets. However, there are important steps you can take to increase your account secur...
Tue, 14 Oct, 2025 at 1:19 PM
To help protect customers from phishing attempts and scams, CoinZoom follows strict communication policies. CoinZoom will never: Ask for your password ...
Wed, 12 Nov, 2025 at 2:15 PM
CoinZoom collects personal identification information to provide a secure, efficient, and compliant user experience. Verifying your identity helps: P...
Thu, 4 Sep, 2025 at 12:36 PM
Password requirements CoinZoom requires all passwords to meet minimum security standards: Must be at least 8 characters long Must have an estimated...
Wed, 5 Nov, 2025 at 12:10 PM