FAQs
Get answers to frequently asked questions about security & privacy.
If you inherit or are responsible for a deceased family member’s CoinZoom account, this request requires assistance from our support team and will be handle...
Tue, 14 Oct, 2025 at 12:04 PM
It’s important to distinguish between disabling buy/sell services, closing a CoinZoom account, and preventing access to funds. Disabling Buy/Sell Services ...
Thu, 4 Sep, 2025 at 3:26 PM
CoinZoom is a secure online platform for buying, selling, transferring, and storing digital currency. If you’ve recently noticed any unauthorized activity i...
Thu, 4 Sep, 2025 at 2:10 PM
If you need to update your phone number on your CoinZoom account, follow these steps: Sign in to the CoinZoom mobile app Go to the "More" ta...
Wed, 8 Oct, 2025 at 10:18 AM
CoinZoom is committed to protecting customer accounts and personal information using industry-leading security technology. In addition to platform-level saf...
Mon, 8 Sep, 2025 at 9:26 AM
Cryptocurrency transactions are irreversible. Once you send funds, there is no way to get them back — similar to handing cash to a stranger and walking away...
Mon, 8 Sep, 2025 at 4:02 PM
Phishing is a type of online scam where attackers impersonate trusted companies—such as CoinZoom—to trick users into revealing sensitive information like pa...
Tue, 2 Sep, 2025 at 4:29 PM
CoinZoom does not support changing the email address linked to your account, as it is a primary account identifier. If you wish to use a different ema...
Tue, 4 Nov, 2025 at 11:05 AM
You can choose to temporarily disable your account or permanently close it. Disabling your account can only be done by you in the app, while account closure...
Wed, 29 Oct, 2025 at 6:27 PM
Rate limiting is a strategy for limiting network traffic. It puts a cap on how often someone can repeat an action within a certain timeframe, such as trying...
Thu, 25 Sep, 2025 at 11:34 AM