FAQs

Answers to frequently asked questions about buying and selling cryptocurrency.

Why did CoinZoom cancel my order?
In order to ensure the security of CoinZoom users’ accounts and transactions, CoinZoom may decline certain transactions (buys or deposits) if CoinZoom obser...
Wed, 15 May, 2019 at 9:50 AM
Why am I receiving a CVN error when adding my debit card?
A CVN error can appear when the numbers you entered cannot be successfully verified with your card's issuing bank or if it is card type that CoinZoom do...
Thu, 30 May, 2019 at 11:38 AM
How do I refund a digital currency transaction?
It’s important to understand how CoinZoom handles digital currency transactions to ensure any refunds reach the sender’s account. CoinZoom does not support ...
Fri, 31 May, 2019 at 11:42 AM
Altcoins and ICOs
DO NOT send any unsupported digital currencies to your CoinZoom account or participate in an ICO using your CoinZoom account. Doing so will result in a lo...
Wed, 15 May, 2019 at 2:22 PM
Reading the Transaction Tab information:
It is important to note what fiat or crypto the transactions are set to display. For example, if set to USD (U.S. Dollar) the transactions will be shown...
Tue, 15 Mar, 2022 at 11:07 AM
Invalid wallet address
 Invalid addresses are usually because the address entered is wrong because of the case-sensitive nature of BTC addresses.  
Sat, 28 Mar, 2020 at 10:24 AM
Trade FAQs
What digital currencies can I trade? The current list of digital currencies is available on the CoinZoom website: https://www.coinzoom.com/trading-platfor...
Tue, 5 Aug, 2025 at 10:03 AM
Purchase Crypto
To purchase cryptocurrencies from the CoinZoom Exchange: Log into your account. Go to the "Trade" tab Find the cryptocurrency you want to...
Tue, 12 May, 2020 at 1:28 PM
I accidentally sent crypto to the wrong wallet
If you have sent cryptocurrency to an incompatible wallet (such as BTC to a BCH wallet) your funds are likely lost. However, we can attempt to find and reco...
Fri, 10 Nov, 2023 at 11:27 AM
How do I cancel a pending order?
Orders that have not been fully executed can only be cancelled on the web app. You can only cancel an order or the parts of an order that have not completed...
Fri, 10 Jan, 2025 at 9:56 AM