FAQs
Answers to frequently asked questions about buying and selling cryptocurrency.
In order to ensure the security of CoinZoom users’ accounts and transactions, CoinZoom may decline certain transactions (buys or deposits) if CoinZoom obser...
Wed, 15 May, 2019 at 9:50 AM
A CVN (Card Verification Number) error can occur when the security code or other card details cannot be successfully verified with your card’s issuing bank....
Tue, 2 Sep, 2025 at 4:38 PM
CoinZoom does not support returning digital currency directly to the address from which it was sent. This is because outgoing transactions use shared hot wa...
Tue, 2 Sep, 2025 at 4:55 PM
CoinZoom only supports specific digital currencies. Sending any unsupported cryptocurrency or token to a CoinZoom wallet address will result in permanent lo...
Tue, 2 Sep, 2025 at 9:36 AM
The Transactions tab in your CoinZoom account allows you to view deposits, withdrawals, purchases, sales, and more. It’s important to check the correct curr...
Wed, 3 Sep, 2025 at 8:56 AM
Invalid addresses are usually because the address entered is wrong because of the case-sensitive nature of BTC addresses.
Sat, 28 Mar, 2020 at 10:24 AM
What digital currencies can I trade? The current list of digital currencies is available on the CoinZoom website: https://www.coinzoom.com/trading-platfor...
Tue, 5 Aug, 2025 at 10:03 AM
To purchase cryptocurrencies from the CoinZoom Exchange: Log into your account. Go to the "Trade" tab Find the cryptocurrency you want to...
Tue, 12 May, 2020 at 1:28 PM
If you have sent cryptocurrency to an incompatible wallet (such as BTC to a BCH wallet) your funds are likely lost. However, we can attempt to find and reco...
Tue, 2 Sep, 2025 at 2:19 PM
Orders that have not been fully executed can only be cancelled on the web app. You can only cancel an order or the parts of an order that have not completed...
Fri, 10 Jan, 2025 at 9:56 AM